First: Introduction

We at Mueen are committed to protecting the privacy of our users and ensuring the confidentiality of their data. This policy aims to explain how we collect, use, store, and protect your data when using our platform and services.

Second: Data We Collect

We collect the following data when you use our services:

• •Personal data: Name, phone number, email.
• •Order or booking data: Requested service details, dates, locations, and destinations.
• •Payment data: We do not store payment card numbers; payments are processed through certified and secure payment providers.
• •Geolocation data: When enabled to improve service accuracy.
• •Technical data: IP address, device type, operating system, and usage logs.
• •Cookies: To improve user experience and analyze performance.

Third: How We Use Data

We use your data for the following purposes:

• •Processing orders, bookings, and managing transactions.
• •Contacting you regarding orders or technical support.
• •Improving and personalizing your in-app experience.
• •Sending notifications or promotional offers after your consent.
• •Statistical analysis and service development.

Fourth: Sharing Data

We may share your data only with trusted parties such as:

• •Payment service providers.
• •Service providers (hotels, restaurants, providers, delivery companies, airlines, etc.).
• •Legal government entities if required by law.

We do not sell user data to any party under any circumstances.

Fifth: Data Protection

We apply advanced technical and security measures to protect data, including:

• •Data encryption during transmission.
• •Protection systems against unauthorized access.
• •Internal controls to limit data access.

Sixth: Data Retention Period

We retain user data for the period necessary to provide services and meet legal obligations, then delete or anonymize it securely.

Seventh: User Rights

You have the right to:

• •Request a copy of your data.
• •Request correction or updates to your data.
• •Request deletion of your data according to applicable regulations.
• •Withdraw consent for data usage at any time.

Eighth: Children's Privacy

Mueen services are not intended for children under 15 years old, and we do not knowingly collect their data.

Ninth: Policy Updates

We may update this policy from time to time, and any changes will be published within the app along with the update date.

Tenth: Contact Us

For any inquiries regarding this privacy policy, you can contact us via the support section in the app.

• •+967738130008
• •[email protected]