First: Introduction

Welcome to the "Mueen" application, the leading platform for providing electronic services and orders in Hadhramaut Valley (Tarim, Sayun, and others). By using the application or any of its services, you agree to fully comply with the terms and conditions stated below.

Second: Definitions

• •Application: The Mueen electronic application and all associated services.
• •User: Any person who uses the application, whether as a customer or service provider.
• •Service Provider: Individuals or companies registered to provide services through the application.
• •Management: The development and operation team of the "Mueen" application.

Third: Registration and Usage Conditions

• •The user must be 15 years of age or older, or use the application under legal supervision.
• •The user is obligated to provide accurate and up-to-date information when creating an account.
• •The user bears full responsibility for their account activities and maintaining the confidentiality of login credentials.

Fourth: Privacy Policy

• •The application is committed to protecting the privacy of user data.
• •The information provided is used only for the purposes of operating and improving services.
• •User data is not shared with third parties except with explicit consent or by law.

Fifth: Payment and Refund

• •All payments are made through approved methods within the application.
• •Some services may require a deposit or full payment in advance.
• •Refund requests are processed according to the cancellation policy specific to each service, and refunds are processed within 7 business days.

Sixth: Cancellation Policy

• •The cancellation policy specific to each service is clearly displayed when placing the order.
• •Cancellation terms vary depending on the type of service (restaurants, transportation, visas, hotels).
• •Any cancellation is subject to the approved policy announced upon confirming the booking or order.

Seventh: Obligations and Responsibilities

• •The user is obligated not to use the application for any illegal, misleading, or harmful activities.
• •Service providers are obligated to provide services with a high level of quality and professionalism.
• •Management reserves the right to suspend or terminate non-compliant accounts without prior notice.

Eighth: Intellectual Property Rights

All trademarks, logos, content, and designs are exclusively owned by the application and may not be reused without prior written permission.

Ninth: Liability Limitations

• •The application is an electronic intermediary and does not bear responsibility for any direct or indirect damages resulting from the user's dealings with service providers.
• •Management makes every effort to ensure the quality and continuity of services but does not guarantee their freedom from technical interruptions.
• •The maximum liability of the platform, if any, is limited to the value of the service paid through the application.

Tenth: Force Majeure

Management is not liable for delays or failure to perform services due to circumstances beyond control, such as natural disasters, government decisions, or interruptions to public services.

Eleventh: Governing Laws

These terms are governed by the laws of the Republic of Yemen, and jurisdiction belongs to the courts of Hadhramaut Governorate, with efforts to resolve disputes amicably first.

Twelfth: Amendments

• •Management reserves the right to amend these terms at any time, and users will be notified via the app or email.
• •Continued use constitutes acceptance of updates.

Thirteenth: General Provisions

• •If any provision is deemed invalid, the remaining provisions remain effective.
• •This document represents the full agreement between the user and the platform.