First: Approved Payment Methods

Mueen provides secure and approved payment methods within the platform, which may include:

• •Electronic payment via approved bank cards
• •Digital wallets
• •Approved local transfers
• •Cash on delivery (for some services only)

Second: Payment Processing Mechanism

• •All payments are processed through approved payment service providers.
• •The app does not store bank card data.
• •Transactions are subject to security verification to protect users from fraud.

Third: Payment Confirmation

• •Orders or bookings are confirmed only after successful payment.
• •If payment fails, the request is considered incomplete.
• •The amount may be temporarily held by the bank before transaction confirmation.

Fourth: Fees and Commissions

• •Some services may include service fees or commissions shown clearly before payment.
• •Banks or payment providers may apply additional fees beyond platform control.
• •Displayed prices include the details shown before confirming the request.

Fifth: Cash on Delivery

Available only for selected services.

• •The app reserves the right to restrict this feature in case of repeated cancellation or misuse.
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Sixth: Verification and Fraud Prevention

• •Management reserves the right to stop or cancel any transaction suspected of fraud.
• •Users may be asked to provide additional identity documents when needed.

Seventh: Financial Disputes

If there is any dispute related to a payment:

• •A request must be submitted through the in-app support section.
• •The case is reviewed within 3-7 business days.
• •Management's decision after verification is final according to approved policies.

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Eighth: Payment Policy Updates

Management reserves the right to modify payment methods or fees at any time, and users are notified in the app when major updates occur.