Food Orders

All cancellation and refund requests are subject to the nature of the provided service and the approved provider policy inside the platform.

Hotel Bookings and Stays

Cancellation policy depends on the hotel's own policy:

Trips and Flights

Cancellation and modification depend on airline terms.

• •Flight tickets are often non-refundable according to airline policies.
• •Modifications or cancellations are only possible if the airline allows them.
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General Services (Cars – Transport – Providers...)

If the service has not started yet:

• •Cancellation is possible within a specified period (determined by each service).
• •After the service starts, cancellation is not possible.

How to Request a Refund

• •Email: [email protected]
• •"Support" page within the platform
• •Additional cancellation fees may apply based on service type and cancellation time.

Refund Method

You can request cancellation or refund via:

• •"Support" section inside the app
• •Official support email: [email protected]

Requests are reviewed within 3 to 7 business days, and management's decision is final after verification.

Refund Payout Method

• •The refund is returned to the same payment method used.
• •Refund appearance time depends on the bank or payment provider (usually 5 to 14 business days).
• •Bank fees or payment gateway fees, if any, are not included in the refund.

Exceptional Cases

In force majeure or circumstances beyond control (such as government decisions or emergencies), each case is handled individually according to applicable regulations and policies.